Bing: Watch, Play, Learn – FAQs

1. What is the new app?
2. What do I get if I upgrade?
3. How much does a subscription cost?
4. What about screen time?
5. What do I do if I experience technical issues?
6. I’ve subscribed but am unable to access the exclusive content – can you help?
7. How do I unsubscribe?
8. More Questions?

1. What is the new app?

Bing: Watch, Play, Learn is the latest, all-in-one Bing app with fun learning games, interactive activities and Bing episodes from the new series. Download the app, meet our new characters and learn as you play!

Our app is completely safe and ad-free, allowing Bingsters to watch new episodes of Bing either at home or on the go.

Coupled with specially developed Bing learning games and activities, fans of the show will be challenged to develop their creativity and imagination as well as practice their fine motor skills.

FEATURES:
– Watch Bing episodes from the new series
– Play brand new Bing learning games and activities
– Play episodes and videos through an easy-to-use and safe player
– Stream and download available episodes as many times as you wish
– No advertising
– Parental safety controls, including an app-timer
– Perfect for children from age 2+ who are at nursery, pre-school or in Early Years Education.

Bing: Watch, Play, Learn is currently available in the UK only. We’ll have more news on the app coming to other countries very soon.

2. What do I get if I upgrade?

You can download and explore this app for FREE with limited content or upgrade to unlock UNLIMITED access to:

– All brand new Bing episodes
– 20+ learning games and activities: memory games, agility games, puzzles and creative activities
– Additional videos, featuring Bing and friends
– Offline episode viewing and game play, keeping Bingsters entertained on the go
– Exclusive offers, competitions and discounts via our new ‘Watch, Play, Learn’ newsletter

3. How much does a subscription cost?

The app is free to download and some games and episodes are available for free, but users can choose to upgrade to a more comprehensive product and can choose between a monthly (£1.99) or a yearly subscription.

– A promotional ‘early bird’ yearly price of £7.49 is available for a limited period only (subject to change) and will give you access to a year’s subscription. Full yearly price will apply on renewal – currently £14.99 (subject to change)

– Subscriptions can be cancelled at any time. Please note that users will not get a refund for the remaining period of the subscription already purchased

4. What about screen time?

We have created Bing in bite-sized episodes that last for just seven minutes and focus on real-life situations experienced by many toddlers and their parents. The animated short stories portray the full range of pre-school behaviour in a way that is supportive, positive and non-judgemental for very young children and the grown-ups who love them. Screen time for toddlers is not just about managing the minutes – it’s also about making sure that the quality of content is relevant and appropriate.

Our app also features a handy app-timer, giving parents & carers the opportunity to limit the amount of time that Bingsters can watch or play with the app.

You can find the app-timer in the “Settings” section of the Bing: Watch, Play, Learn app

5. What do I do if I experience technical issues?

We are constantly working to improve our app, and welcome all feedback – so please do get in touch with us using the form below..

Alternatively, please email us via bingapps@acamarfilms.com. Our friendly support team is available from 9am-6pm, Monday to Friday and will respond to your query quickly.

6. I’ve subscribed but am unable to access the exclusive content – can you help?

We are aware that a small number of iOS users have experienced problems accessing content – we are working hard to remedy this and will be releasing an app update shortly to resolve the issue. In the meantime, please try this fix:

  1. Delete the ‘Bing: Watch, Play, Learn’ app
  2. Restart your phone
  3. Reinstall the ‘Bing: Watch, Play, Learn’ app from the App Store, Google Play or Amazon Appstore
  4. Click on exclusive content (like a video or a game), which should bring up payment options
  5. Click on ‘restore purchases’

If this fix does not resolve the issue, please get in touch with our support team via bingapps@acamarfilms.com for further assistance.

7. How do I unsubscribe?

If you would like to unsubscribe from Bing: Watch, Play, Learn at any time, please follow the simple instructions below.

If you are using an iPhone or iPad:

1. Go to Settings on your phone > [your name] > Subscriptions.
2. Tap the subscription that you want to manage (Bing: Watch, Play Learn).
3. Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won’t renew. The subscription will not auto renew after the period, and the app will return to the free version after that date.

If you are using an Android Phone or Tablet:

1. Go to the Google Play app
2. Press the menu button (☰) > Subscriptions
3. Tap the subscription that you want to manage (Bing: Watch, Play Learn).
4. Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won’t renew. The subscription will not auto renew after the period, and the app will return to the free version after that date.

8. More Questions?

If you have more questions, let us help you. Contact us by emailing bingapps@acamarfilms.com and our support team available from 9am-6pm, Monday to Friday will respond to your query quickly.